1. General questions
What is the status of my order?
We offer non-trackable first-class postage for our orders. If you would like tracked shipping, please contact us, as it is available for a higher cost.
Once you have placed your order, we will send you a confirmation email. Once your order is shipped we will send you another email to confirm you the expected delivery date as well as the link to track your order (when the delivery method allows it).
Can I change my order?
We can only change orders that have not been processed for shipping yet.
Once your order is under the status "preparing for shipping", "shipping" or "delivered", then we cannot accept any edits to your order.
To make changes to your order, please send us an email as soon as possible.
2. Payment
What payment methods do you accept?
You can purchase on our website using a debit or credit card.
We additionally offer support for PayPal, Shop Pay, Apple Pay, Venmo, and Google Pay.
You can chose these payment methods at checkout.
Which currency will I be charged in?
We currently only support the following currencies for charging our customers in their local currencies: USD, CAD, GBP and EUR.
If your credit or debit card use another currency, then you will be charged in USD, CAD, GBP or EUR, depending on the website you are on. Your bank will apply the corresponding conversation rate of the currency you choose.
3. Shipping
Where do you ship?
We offer Domestic and International shipping!
How long does it take to ship my order?
Once you've placed your order, it usually takes 2-3 business days to process it for delivery.
First Class USPS shipping times are presented below:
- Domestic (US): 1-5 business days
- International: 7-21 business days
How can I track my package?
We offer non-trackable first-class postage for our orders. If you would like tracked shipping, please contact us, as it is available for a higher cost.
Once you have placed your order, we will send you a confirmation email. Once your order is shipped we will send you another email to confirm you the expected delivery date as well as the link to track your order (when the delivery method allows it).
Will I pay taxes for international shipping?
Deliveries in Europe will have to pay custom taxes.
Our delivery partner will handle the clearance and will invoice you in local currency for the duties and taxes linked to your order.
For more information, please refer the to website of the delivery partner handling your delivery.
4. Returns
Do you accept returns?
We do not accept returns. If there is an issue with your order, please contact us at 2becontinu3dshop@gmail.com.
Can I exchange an item?
We do not accept exchanges. If there is an issue with your order, please contact us at 2becontinu3dshop@gmail.com.
How long does it take to process a refund?
In the case that a refund is given, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at 2becontinu3dshop@gmail.com.